Return & Refund Policy

Every ceiling we make is fabricated to the millimetre for one specific room, so a “return” in the retail sense is rarely possible — a membrane cut for your living hall fits no one else’s. This policy sets out, honestly and in plain language, what you can get back and when. It sits alongside our Terms & Conditions and does not reduce any right you have under Malaysia’s Consumer Protection Act 1999.

Cancelling before fabrication

You may cancel free of charge at any point before you approve the final drawing. Once you approve it, we order membrane and bend track for your geometry; cancelling after approval but before fabrication starts returns your deposit less any material already committed — we itemise this, with supplier documentation, within seven days.

Cancelling after fabrication has started

Once cutting or welding has begun, the deposit is no longer refundable, because the material can serve no other project. We will still offer to complete and install the work, or to hand over the fabricated membrane and track to you uninstalled — your choice.

If something is wrong with our work

• Wrong colour or finish against the signed drawing — we re-make the membrane at our cost, on priority scheduling.
• Visible defects at handover (pleats, seam marks, tension ripples) — noted on the handover sheet and corrected within fourteen days, free.
• Warranty failures (yellowing, sagging, seam separation within ten years) — repaired or replaced under warranty as described in the Terms & Conditions.

Where a re-make is impractical and the defect is ours, we refund the affected portion of the contract price in full.

What refunds cannot cover

Change of mind after installation, damage caused by other trades or occupants, colours judged only against a screen rather than the physical sample you approved, and delays caused by site conditions we flagged in writing.

How refunds are paid

Approved refunds go back by bank transfer to the account that paid us, within fourteen days of agreement. We confirm every refund in writing with a breakdown.

Raising an issue

Email [email protected] or WhatsApp +60 17-284 6193 with your invoice number and photos where relevant. We acknowledge within one working day and aim to resolve every case within fourteen.